Showing posts from November, 2022

SmartBackup for Smartsheet Platform Advisory

UPDATE: March 17, 2023. After extensive investigation, research, testing, and analysis, together with the Smartsheet Product Team,  we have recently discovered that some Smartsheet customers are using the Upload File Attachments feature in Smartsheet extensively.  While this is permissible, it is important to know that there may be consequences, and this scenario could mean that it will not be possible to create a full backup, or a full export copy of your Smartsheet environment. For more details, please review the   Smartsheet File Attachments Storage Guide. In the case of some SmartBackup customers who are using the Upload File Attachment feature extensively, we have encountered intermittent timeout errors, and overly long backup durations, which render the backup and export processes ineffective. Note that this is not a shortcoming of the SmartBackup solution or the Smartsheet platform, but more of an issue with the way that the Smartsheet platform has been used. For SmartBackup, we